One of the major legacies of the pandemic is an expectation by workers that they will be allowed to work remotely more often, according to a new study – Decoding Global Ways of Working – by Boston Consulting Group (BCG) and The Network.
The study included almost 209 000 participants in 190 countries – 1 421 in South Africa. It’s the second in a series of publications that BCG and The Network are releasing about the pandemic’s impact on worker preferences and expectations.
Over half – 53% – of South Africans said their preference in the future will be for a job that allows them to work from home at least occasionally. However, South Africa has also emerged as one of the countries that would embrace fully remote work, with 44% saying they want to work fully remotely compared to a global average of 24%.
“The pandemic has significantly changed how people think about their work and mobility preferences, because many had to transition to remote work basically overnight,” says Rudi van Blerk, principal and recruiting director at Boston Consulting Group. “Workers and managers alike have seen that flexible work models are possible and, in fact, desirable, with only 4% of South Africans saying they would want to return to working completely on-site at an office after the pandemic.”
In fact, South Africans in digital, knowledge, and office jobs in particular–many of whom are already working remotely–want more workplace flexibility on a permanent basis, and would even consider going fully remote. Marketing & communication leads the charge, with 62,5% saying they would move to a fully remote mode of working.
Even study participants who have jobs that require the handling of physical goods, or contact with clients, expressed a desire for setups that would allow them to work remotely at least occasionally. Fifty seven percent of social care workers in South Africa said they would move to working remotely.
People also desire flexibility in when work gets done. In total, 61% of South African respondents would like some or full flexibility in defining their working hours. This is in line with the global average of 64%. The majority of workers in all job roles also show a strong desire for this flexibility to extend beyond the pandemic.
“South African respondents felt a generally positive impact of Covid-19 on the way they work, particularly in terms of the flexibility in when and how to work, the use of digital tools, effectiveness, and team collaboration,” says Van Blerk. “The only exception was work-life-balance, where the impact reported was negative. Overall impact was worse in physical or social contact jobs like social care, manual work, and customer service – but it was positive for knowledge/digital jobs.”
The survey also identified some shifts in what people value at work – and South African respondents’ preferences shifted considerably during the crisis.
In BCG and The Network’s last study on global talent, in 2018, respondents said that they expected their jobs to provide them with a mix of both short- and long-term benefits. The short-term benefits that were most important in 2018 – good relationships with colleagues and managers and a good work-life balance – still top the list today globally. And another short term-benefit – pay – has joined them as a priority. Long-term benefits like career development and skills training have faded.
Respondents in South Africa, on the other hand, while also valuing good relationships with their colleagues, work-life balance, and learning and skill training in line with the global trend, were more concerned with company values.
“South Africa was one of the only countries where company values ranks the highest and moved up from being ranked fifth in 2018 to being ranked number one,” says Wiebka Cooper, operations manager at CareerJunction, The Network partner organisation that helped with the survey in South Africa.
“Interestingly, financials, stability and pay were not so important to South African respondents which is different from the global trend. South African workers appear to be much more motivated by softer factors around values, culture and good work-life balance than hard factors like pay. Employers need to ensure that these softer needs are met even in virtual work settings.”
South African respondents also care more than the global average about environmental responsibility and diversity: 79% of South Africans said environmental responsibility had become more important in the past year, compared to 69,6%. Eighty-two percent of South Africans also said that diversity and inclusion (D&I) had become more important to them in the past year, compared to 68,7% globally.
These issues were also particularly important to the country’s young people, with 87% saying D&I and 82% saying environmental responsibility had become more important to them in the past year. Half of the South African respondents would even refuse to work for an employer that does not match their beliefs in these aspects.
“Organisations now need to take what they’ve learned and create long-lasting solutions to meet expectations that will linger after the pandemic ends,” says Van Blerk.
The report makes recommendations for how companies can adapt to workers’ expectations about remote work for the long-term, among them new leadership models and remote work strategies designed for individual jobs.