Malicious Internet users are increasingly exploiting registration, subscription and feedback forms on websites to insert spam content or phishing links into confirmation emails from respected and trustworthy companies on a global scale.
Security specialist Kaspersky says malicious users are constantly looking for new methods to deliver their spam and phishing messages to recipients, while bypassing existing content filters. Ideally, they try to make letters come from a legitimate source with a good reputation so that users cannot ignore the unwanted email. This also creates a challenge for companies as this unwanted spam or even malicious content, seemingly sent on their behalf, could compromise their customers’ trust or even lead to personal data leaks.
The method is quite simple and effective. Today, almost every company is interested in receiving feedback from their clients to improve the quality of service, customer retention, and reputation. To do this, companies ask customers to register a personal account, subscribe to newsletters or communicate with feedback forms on the website, for example, to ask questions or leave suggestions. These are exactly the mechanisms that attackers are exploiting.
All three mechanisms require the customers’ name and email address, so they can receive a confirmation email or feedback. According to Kaspersky researchers, scammers are adding spam content and phishing links into this mail. They simply add the victim’s email address into the registration or subscription form and type their message instead of the name. The website will then send a modified confirmation letter to that address, containing an advertisement or phishing link at the beginning of the text instead of the recipient’s name.
“Most of these modified letters are linked to online surveys designed to obtain personal data from visitors. Notifications from a reliable source usually pass through content filters with ease, as they are official messages from a reputable company. This is why this new method of unwanted, yet seemingly innocent, spam emailing is so effective and worrying,” says Maria Vergelis, security expert at Kaspersky.
To keep companies from possible reputational losses, Kaspersky advises:
• To check how the feedback forms work on your website
• To embed several verification rules that would cause an error when trying to register a name with inappropriate symbols
• To conduct a vulnerability assessment of the website, if possible.